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High Fives Received

SharonC Cochlear Volunteer- Ambassador

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Awesome Response Time.

March 16, 2011
posted by  SharonC Cochlear Volunteer- Ambassador


All I can say is wow and thank all of you for your help in my bad experience.  First I had a message on my phone from the Dr.  Then he called about 6pm.

 

He was so apologitic he read every single statement on the blog.  I think his head was still spinning when we talked.  I told him I was not trying to make him angry but did need to communicate.  He said he was not angry seems like he really appreciated the insight all gave him. He was stunned.

 

He asked me how I wanted to handle this that he wanted to do whatever I felt was needed.  I told him I would really like to communicate with him.   He told me he will no longer be wearing a mask when he speaks to me, and will address my husbands issues to me.  He was really so humble and felt like he learned something from this.  I told him that I had learned from this also.

 

Before we hung up he thanked me for bringing this to his attention he was totally unaware of this.  So I have all of you to thank for helping me reach this Dr.  Another one educated and took none of the comments as an insult but statements of wisdom.  I really appreciate his quick response and let him know so.   ~SharonC~

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Comments

 
grammaK (Karen)

March 16, 2011

Wow! How very nice of him to acknowledge this...maybe in his busy-ness he really didn't even realize how he was coming across! So glad this seems to be working out in a positive way! ~Karen
 
MargoK-Cochlear Volunteer Ambassador

March 16, 2011

Fabulous Sharon! Life is all about learning along the way and it is great that your Dr. is open to learning to improve his communication skills with the hearing impaired. This is one of those win-win outcomes! You have not only helped you and your husband, but also your Dr. and his other hearing impaired patients or family members. Beautiful! with double ci joy, Margo
 
Michael Noble - A Cochlear Staff

March 16, 2011

This is really a testimony to how powerful this community is. I am so grateful for all the wonderful friends we have made here and all the support we all give each other. I am so glad things have shaped up for you, Sharon! Blessings, Michael
 
Laurie Pullins - Awareness Network Ambassador/Volunteer (CI)

March 16, 2011

Wonderful! I truly believe we are our best advocates. Glad you talked to the doctor instead of finding a new one. Otherwise, he would not have learned from his experience. Sometimes people just need to be made aware of our needs. Thank you for sharing! It takes a community..... :-)
 
ceejay

March 16, 2011

Sharon, I am so happy that you heard from the dr. Your experience does show that it does pay to speak up. CJ
 
sherree

March 16, 2011

Sharon, I feel that you were very brave to send your physician the community opinions, not knowing how he might react to this. But to your credit and to his, this was a win-win situation. This young physician may have seemed arrogant when you had your appointment, but he is obviously one who was humble enough to admit that he handled your visit incorrectly, and I guarantee you that he won't forget what you have taught him, for the remainder of his career. Hats off to you for being such a strong advocate for yourself, and for the hearing challenged community. ~Sherree
 
marv342

March 16, 2011

Sharon, Glad you spoke up and have worked on a solution for the future visit. We are all proud of you! Many Hugs, Marving
 
Ilene - Cochlear Awareness Network Volunteer

March 16, 2011

He was a gentlemen and apologized - points for that. Now he will be a better doctor with a sensitivity for not only his patients but their caregivers. You did a great job Sharon! - glad it worked out favorably - Ilene
 
SharonC Cochlear Volunteer- Ambassador

March 16, 2011

Thank you all I asked the questions but "All" of you helped with answers that helped to reach this Dr. So thank you too! ~SharonC~
 
JBWestlake - Cochlear Awareness Volunteer

March 16, 2011

Awesome and I think Michael nailed it when he said how powerful this community can be. When we advocate together, we can move mountains.
 
Karen P. Cochlear Awareness Network Volunteer

March 16, 2011

Hi Sharon: So much has fallen into your lap and it is so rewarding to have this outcome occur so quickly and so positively! You get the Badge of Courage and Fortitude on behalf of all of us. THANK YOU FOR STANDING STRONG AND TAKING THAT STEP!!
 
DDE Cochlear Ambassador

March 16, 2011

Yipee, power to the people. I hope with this experience the young doctor will grow into an understanding person of the medical field - it sounds like he is already on the way - with this growth he will accomplish great things. Kiddo to Sharon for giving us this opportunity to share.- Don
 
Rustycms~ Cochlear Awareness Network Ambassador

March 16, 2011

We truly are are own advocates, and being pro-active is the only way we can enlighten others. Yes1 this community is so valuable as a teaching tool for so many ~~ hugs, Rusty .
 
maestrocmd

March 17, 2011

Way to go Sharon. Another possible suggestion, is to see if he can get a see through mask. That way if he needs to work and talk to you, you will be able to read his lips through the mask. This will allow him to be sterile at the same time. I unfortunately don't think I mentioned that option previously. They are available. So happy that this had a positive ending. Carrie
 
barbw

March 17, 2011

Sharon~ I just waded through your previous blog with all the comments and now this one. Way to go! So glad you sent the comments to the doctor and SO glad he had the decency to respond with a phone call. I know he learned from this and he will most likely educate others in his office too. Glad there was a positive response from him and hopefully now the next visit will go better for both you and Ben. Barb
 
Corgijack

March 17, 2011

Sharon - your intuition was right. I'm so glad you contacted the physician and brought this issue to his attention and so glad that he graciously acknowledged his error and learned a valuable lesson for the future. On behalf of all of us, thank you! Sally
 
Metro

March 17, 2011

Sharon, you followed your gut, and look, you may have helped a doctor learn the definition of compassion and also the path for another hearing impaired person a little easier to tread down. So glad it all worked out for you and that you have a happy ending. Let us know how he is when you revisit him.
 
CherylO

March 17, 2011

Sharon, so glad this community was able to come together and help you and that you had the courage to send posts to your doctor. the world would be a much better place if everyone would just learn to communicate and listen to each other. Good luck on the 28th! Cheryl
 
TammyWest

March 17, 2011

WOW! That is awesome! You really did a good thing for yourself as well as anyone else walking in his door. I am sure that will change his life and make him more compasionate! Tammy
 
tee11

March 17, 2011

Yes to everything. We shouldn't be afraid to tell others what we need and how to communicate with us.
 
Daniela

March 22, 2011

Wow! This has just made my day! So glad the doctor apologized to you - sounds like things will be better from this point forward. I agree with the others - this is such a powerful community! A personal thank you from me too for having the courage to approach him like that. People like you really make the world a better place for the shy ones like me who sometimes just suffer in silence when encountering people like this! :-)
 
NYPhil

March 23, 2011

Yes! another believer... You go girl, and keep racking up those High 5s!
 
Rosie C

March 23, 2011

So happy that you were able to educate the doctor. Those little things makes our lives easier!
 
SharonC Cochlear Volunteer- Ambassador

March 23, 2011

Yes I just love it when I get a "High Five" it does make me smile and feel like maybe I did something right Phil, I feel like we all contributed in making a difference without your responce there would have been no education. ~SharonC~
 
DDE Cochlear Ambassador

March 23, 2011

I like to add that during my CI surgery last Friday. The doctor had me keep my BTE aid and glasses on until I fell asleep. So they could communicate with me before hand. Then at recovery the nurses uses a white board to ask me if I was in any pain. Wow so considerate of them. - Don
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