Cochlear Community Children's Privacy Policy


Cochlear Community Is Operated by Cochlear Americas

Cochlear Americas ("Cochlear," "we," or "us") created, maintains and operates the cochlearcommunity.com web site (this "Site").


Table of Contents

To find the information you are looking for, click on one of the links below:
What is the Purpose and Scope of a children's Privacy Policy?
Who is a "Child" or "Parent" Under a children's Privacy Policy?
Who Can I Contact with Questions?
Can a children's Privacy Policy Change?
What Rights Do I Have to Review and Delete Information Provided by My Child?
How Can I Withdraw My Consent to Collecting My Child's Personal Information?
How Much Personal Information is Necessary?
What Personal Information Does Cochlear Collect From My Child?
How Does Cochlear Use My Child's Personal Information?
What is a Blog?
With Whom Does Cochlear Share Children's Personal Information?
How Does Cochlear Protect My Child's Personal Information?

What is the Purpose and Scope of a children's Privacy Policy?

The Cochlear Community is a social networking website that is designed to serve adults and children of all ages who are interested in hearing health and support for hearing impaired individuals. We have adopted a children's Privacy Policy to describe how we protect the privacy of children under the age of 13 who use the Site. A children's Privacy Policy is part of our Cochlear Terms of Use.

We believe that the best way to protect children is to give parents the means to control what information is collected from their children, how it is used, and with whom it is shared. A children's Privacy Policy describes what personal information we collect from children who are registered to use the Site and how we use and share that information. It also describes choices parents have about the ways we collect, use and share their children's information.

Parents and children may access the current version of a children's Privacy Policy by clicking on the button marked "Children's Privacy Policy" at the bottom of each page of the Site and in each place on the Site where information is actively collected from a child.


Who is a "Child" or "Parent" Under a children's Privacy Policy?

As used in a children's Privacy Policy,

  • the terms "child" and "children" refer to a child under the age of 13
  • the term "member" means anyone who is registered to use the Site
  • the term "parent" refers to a child's parent or legal guardian
  • the term "personal information" refers to information that identifies a particular child, alone or in combination with any other information that may be available to Cochlear

Who Can I Contact with Questions?

If you have any questions about the Children's Privacy Policy or Cochlear's online privacy practices, please contact us by email, telephone or postal mail. Our contact information is as follows:

Cochlear Americas
Attn: Privacy Officer
13059 East Peakview Avenue
Centennial, CO 80111
1-800-523-5798
privacy@cochlear.com

Can a children's Privacy Policy Change?

A children's Privacy Policy describes Cochlear's current policies and practices with regard to the personal information we collect from children through the Site.

We are continually improving and adding to the functionality and features of the Site. As a result of these changes (or changes in the law), we may need to update or revise the Children's Privacy Policy. If there are material changes to our collection, use or disclosure practices, we will notify you about the change and you will have to consent to the change in order for your child's account to remain active. If the way we collect, use or disclosure information changes in a significant way, we will notify you about the change. In the event of such a change, and we are required to obtain your written consent in order for your child to continue using the Site. If we do not receive your consent within the requested time, we have the right to suspend or deactivate your child's account.


The Children's Privacy Policy was last revised on July 20, 2008.


What Rights Do I Have to Review and Delete Information Provided by My Child?

A parent has the right to control the privacy settings of his or her child's account through the Parents Tab feature on the Site. Parents may permit a child to register on the site but not to disclose information to third parties by setting a child's account as "hidden." Children who are registered with the site do not have the ability to control the privacy settings on their accounts.


Parents have the right to know the specific types or categories of personal information we have collected from their child, to review the information their child has provided, and to delete their child's personal information or request that it be deleted. Finally, parents may deactivate a child's account upon request by contacting us by e-mail at privacy@cochlear.com or by postal mail at Cochlear Americas Attn: Privacy Officer, 13059 East Peakview Avenue, Centennial, CO 80111.


How Can I Withdraw My Consent to Collecting My Child's Personal Information?

We do not collect, use or disclose personal information from children through the Site unless we have first obtained their parents' consent. A parent who has given his or her consent may withdraw it at any time by contacting us. We have the right to terminate or restrict a child's access to any of the functions and features on the Site if a child's use of the service is not compatible with the parent's wishes regarding privacy.


How Much Personal Information is Necessary?

We do not condition a child's participation in any activity on a child disclosing more personal information than is reasonably necessary to participate in that activity.


What Personal Information Does Cochlear Collect From My Child?

We may collect personal information about children through the Site in the following active and passive ways:

Information Children Actively Provide. Cochlear collects the personal information children actively provide (using their mouse or keyboard) when they use the Site.

Information Provided by the Child's Parent. Parents are required to register their child for the Site and may provide information about their child requested during the registration process, including information about the child's hearing loss, and the types of hearing related treatments or procedures the child has had. Parents are not required to provide more information than is reasonably necessary to register their child for the Site (i.e. child's first name, birth date, and email address).

Information Sent to Us by the Child's Web Browser. We collect information that is sent to us automatically by the child's web browser. This information typically includes the child's computer's IP address, the address of the web page the child was visiting when he or she accessed our Site, the name of the operating system (such as Windows') installed on the child's computer, the name and version of the browser (such as Netscape' or Internet Explorer') the child is using, and the date and time of the child's visit. The information we receive depends on the settings on the child's web browser. Parents should check their child's browser if they wish to learn what information the browser sends or how to change the browser settings.

Information Collected Using "Cookies" and Other Web Technologies. We use "cookies," and similar technologies to collect information and manage the Site. A cookie is a small text file that is placed on the child's hard disk by a web server. Cookies automatically collect information about which pages the child views, which links he or she follows, and how long he or she stays on each page. Cookies also enable the child's computer to remember the settings or pages used on the child's previous visit to the site, and create shortcuts for the child to that setting or page.

Generally, the information we collect does not identify the child personally, however, it may be linked to information that does identify the child personally, such as the information you provide when the child is registered for the Site.

How Does Cochlear Use My Child's Personal Information?

We use the personal information we collect through the Site to enhance the features and services for the Site. For example,

  • We use the child's user name and password to control access to various portions of our Site and provide a personalized experience ' when the child logs on, our server greets the child by his or her user name and takes the child directly to his or her profile page.
  • We use the information that parents and children provide to provide the information or services that the child or you may request

We also study the information we collect through our Site to improve our programs and services and to improve the content, functionality and navigation of the Site.


What is a Blog?

Our Site allows members (some of whom are children) to create and post comments on "blogs." The term "blog" is short for "weblog." A "weblog" is a journal (or newsletter).

Children under 13 may create their own blog entries, which may be viewed by other members or visitors to the Site, depending on the privacy settings the parent selects for the child's account. Other members who can see the child's blog can communicate with the child via the Site, and the child can view and communicate with other members on the site (depending on the other members' account settings).

Parents should talk to their children about blogging and what is and is not appropriate to share publicly. Please refer to the Parents Tab for more resources.


With Whom Does Cochlear Share Children's Personal Information?

Our Service Providers. We share personal information collected through our Sites, including information collected from children, with companies and organizations that perform services on our behalf, such as data storage and web hosting services. These companies and organizations are required by contract to use the personal information we share with them only to perform services on our behalf and to protect its confidentiality.

Cochlear Community Postings. Depending on the privacy settings the parent has selected, information provided by the child, such as the child's user name, story, and the child's communications or comments to other members may be shared with and visible to other members and visitors to the Cochlear Community Site.

Our Successors. We may transfer the personal information we collect through the Site to another company (either an affiliate or an unrelated third party) that has acquired the stock or assets of Cochlear, one of our affiliates, or one of our operating divisions, for example, as the result of a sale, merger, reorganization, dissolution or liquidation.

Other Limited Circumstances. There are other limited circumstances in which we may share the personal information in our databases with unrelated third parties. For example, we may disclose the personal information we collect through the Site when we, in good faith, believe disclosure is appropriate to comply with the law or a regulatory requirement or to comply with a subpoena or court order; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the rights, property or safety of Cochlear, our members and other users; or to protect a member's interests.

Not for Marketing Purposes. We do not share children's personal information with third parties to use for their own marketing purposes.


How Does Cochlear Protect My Child's Personal Information?

Web Security. We take reasonable precautions to protect the confidentiality and security of the information we maintain about your child. It is important to understand, however, that no Web site or database is completely secure or "hacker proof."

Password Protection. For all members' protection, all authorized users must log in each time they visit the Site. Parents should help their children select a password that is easily remembered but not easy to guess. Parents are responsible to make sure their children do not share their passwords with others. Please notify us immediately if you believe your child's password has been disclosed, and we will issue a new one.