Troubleshooting

Troubleshooting

Nucleus Sound Processors are powerful and built to withstand daily use in a wide range of environments.  From time to time you may experience intermittent sound, or no sound due to battery life, excessive moisture or natural wear and tear on the external components.

Sound Processor Troubleshooting
If you cannot hear any sound, choose your processor from the links below and follow the steps.  If you continue to have problems, please contact your clinic or audiologist as soon as possible.

Nucleus® 5 System: CR110 Remote Assistant Interactive Guide; and Nucleus CP810 Sound Processor and CR110 Troubleshooting Wizard:

Launch the Nucleus® 5 Interactive Guide


Nucleus® Freedom™ Sound Processor:

Launch the Interactive Freedom Sound Processor Troubleshooting Guide

also available in Español and Français


 

Downloadable Resources